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1300 622 455

Carmetson
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Frequently Asked Questions

Please reach us at admin@carmetson.solutions if you cannot find an answer to your question.

Carmetson Solutions connects you with licensed mortgage brokers and insurance professionals across Melbourne and Victoria. We coordinate the referral, guide you through the process, and stay in touch to ensure everything runs smoothly. We don’t provide loans or policies ourselves, those services are delivered by the licensed professionals we connect you with.


No. There is no cost to you for finance or insurance referrals.

We may receive referral fees or commissions from the providers we connect you with. This does not affect the advice or service you receive.


All advice is provided by licensed and regulated professionals:

• Mortgage and finance advice is provided by authorised credit representatives under an Australian Credit Licence (ACL)
• Insurance advice is provided by advisers operating under an Australian Financial Services Licence (AFSL)

Carmetson Solutions acts as a coordinator and referral partner only.
 


• You submit your enquiry
• We contact you to understand your needs
• We match you with a suitable mortgage or insurance broker
• The broker contacts you directly to provide advice and options
• We stay involved with follow-ups to ensure everything runs smoothly


When making an enquiry, you’ll be asked for:

  • Your name, email, and phone number
     
  • The type of service you’re looking for (finance or insurance)
     
  • Basic details about your goals (e.g. loan amount or type of insurance)
     

This helps us connect you with the most suitable licensed professional.


Yes. We respect your privacy. Your details are only shared with the authorised professional needed to assist with your enquiry. We do not sell or distribute your information elsewhere.


Our mortgage broker network can assist with:

• Home loans and refinancing
• Investment property loans
• Business and equipment finance
• Vehicle and fleet finance
• Low-doc and self-employed lending options


Through our insurance broker network, you can access:

• Home and contents insurance
• Landlord and investment property cover
• Business and public liability insurance
• Commercial vehicle and fleet cover


Working with a broker gives you access to more options, better structures, and personalised advice.

Instead of dealing with one provider, brokers compare multiple lenders or insurers to find the right fit for your situation.

Carmetson Solutions ensures you’re connected with the right broker and that the process is coordinated properly from start to finish.


No. Carmetson Solutions is not a lead-selling platform.

We act as a coordination and referral partner, staying involved throughout the process to ensure everything runs smoothly and you receive the support you need.


Important Notice: Carmetson Solutions is not a financial adviser or insurance provider. We connect you with licensed and registered professionals who provide these services.

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